I have always thought Barrhead Travel were a very good company and were great at accommodating if you had to cancel or change a holiday. But im with everyone else that has commented here. I cancelled my holiday to italy on 18th march due to funds, I spoke to Alica from East Kilbride and there was no problem. I then contacted again as I wanted to know exactly what was happening with the refund less my deposit Hugh from East Kilbride said we were waiting on the tour operators which I though fair enough. Then I decided that I would wait until nearer the time cos I thought there was other holiday makers before me so we would of flown out which was 31st May so I emailed 23rd May and got a Leanne from the support team she said my refund would be no longer than 4 weeks as I was put on the refund list. Now its been 4 weeks and no email no refund. Its a nightmare to get hold of anybody as they just don't get back to you. They should be telling us all as good customers whats happening. All other companies have either changed the holidays or cashed out. But not here with Barrhead Travel they keep us dangling like a carrot in front of a horse. Its not right. Here's hoping we all get our money back as its our money not there's.