Booked holiday to Canada & Alaska departure 26/6/20 on January20 Alll went well ,excellent online service from the Gyle shop in Edinburgh.I advised them on15/3/20 we would like to move the trip forward a year due to Civid_19.I heard nothing until 8/6/20 advising us the agent dealing with this was furloughed and the new agent was to reschedule the trip .Again heard no more until 19/6/20 when yet another agent advised me the second agent had been furloughed.This agent advised us our holiday was cancelled and to rebook was £1900 more but it could be done if I paid another £799. Refusing this we are now waiting for a refund which takes up to 12 weeks. The cruise company advise us the cruise part was cancelled by Barrhead in May and they have been refunded the deposit! Also advised by cruise company this holiday was Lift and Drop allowing us to move it forward 12 months with no extra cost. I realise these are difficult times but this service is appalling