Shocking lack of customer care from this bunch of charlatans masquerading as a reputable company. I am STILL awaiting a refund for a holiday cancelled in April. After numerous emails went ignored, and phone calls unanswered, I finally spoke to someone in the Aberdeen branch 10 days ago. This helpful character could ‘only offer his apologies’ - well you know something, you can keep your apologies as I want my cash back in my bank. We booked a royal Caribbean cruise departing on April 25th, it was cancelled by royal Caribbean in March, I requested a refund on April 9th. Having had to contact Barrhead myself as they never Even told me my cruise was cancelled. Since then? Nothing. No updates, no courtesy call to keep me mollified, zilch. The guy in Aberdeen told me Royal Caribbean were the issue. So I called royal Caribbean to find out what was happening. Only to discover they refunded the £2200 to a Barrhead MasterCard in May, TWO MONTHS AGO. To say I am furious is an understatement. I feel like I’ve been taken for a fool, any good Will I felt towards them has evaporated. Here was me concerned for their jobs! Yet they have zero regard for their customers. No business can survive this level of duplicity, none deserve too. Not only are Barrhead Travel acting illegally, they have destroyed Any faith I had in them. In non covid times they are possibly a serviceable travel company, however, they have shown their true forM in how they’ve dealt with this crisis. They are either completely incompetent or are duplicitously deliberately withholding refunds to shore up their failing company. I fear both. Book with them at your peril. If you expect to be treated as a valued customer go elsewhere. They do not deserve your custom.