Like many others I am still waiting on a cancelled trip booked through Barrhead being refunded. This trip was cancelled on 18th March as we had a vulnerable person in our party. 11 weeks later on 2nd June I received a claims form which was slightly confusing as I thought the refund process would have been started in March or at least April, spoke to Barrhead on phone and was advised refund would be 4 – 6 weeks. Chased Barrhead on 7th July and was told refund would be 6 – 8 weeks and she denied saying 4 – 6 weeks was the lead time. Chased again yesterday and was told to take it up with Shearings insurer as Barrhead had paid Shearings and Barrhead did not have money to pay me the money back which is more than a bit alarming considering it is just less than a grand they owe me. Just to be clear Barrhead – I paid my money to you and therefore you owe me the refund not whoever you paid the money to. Really disappointed with the lack of customer service and the passing of the buck 18 weeks later. Would never book with Barrhead again.