Was due to travel 29th june, received email 22nd may stating holiday cancelled and someone would be in contact, surprise surprise no one was, on the 8th july I emailed there CEO explaining not happy with length of time waiting on refund and no one was responding to emails. On the 9th july received a call from vicki at barrhead travel in glasgow telling me refund was getting processed via bacs 3 to 5 working days, after 6 working days I messaged barrheadvyravel, was told they could see the refund request and would escalate to the acts team, did I get a reply no, yet again I call store once opend, eventually manager fraser phones me said he would chase this up, he then came back and said waiting on jet 2 paying them, I contacted jet 2 directly and was told by them they refunded barrhead travel on the 15th may, they should have received the money within 10 working days, worse case scenario should have had it by 24th june, and if they were saying they had not received it then they should be chasing it up not me, but there was no record of this getting done therefore indicating they have the money, when I told barrhead travel this manager Fraser said he would look into this, on monday just passed he sent email still adamant jet 2 haven't paid them which I do not believe for a second, and they are just holding onto the money illegally, absolutely sick and tired of them, will never ever book again with them, as there nothing but lying thieving gits. I have reported to trading standards, left reviews, emailed ceo a second time no response, I have now raised a complaint with abta, i still do not have my money back, surely someone needs to investigate this company.