Barrhead gave good service while taking our holiday booking and our money. This all changed Following the cancellation of our holiday due to COVID, the service has been trrrible, almost non existent. We paid in full in Jan 2020 to holiday on April 10th 2020, received a call before we were due to fly to say our holiday was cancelled and we would get a refund but they weren't sure when. We have been waiting about 5 months and nothing. You have to wait at least month for a reply to an email and not all emails are replied to. Those which are responded to are generic ones asking for patience. They are taking new bookings but haven't refunded holidays, even those they have had the money back from the external companies like Jet2. How are they allowed to get away with this?