My husband and I booked an Alaskan cruise and Two Days on the Rocky Mountaineer Train in Canada departing in June 2020 with Barrhead Travel. Barrhead travel have behaved totally appallingly throughout. We received one phone call in July , 10 days after we had been scheduled to arrive home , asking us if we would like to cancel our holiday ? Cunard had in March advised us the cruise was cancelled , but we had received no contact from Barrhead Travel . Totally unbelievable that I should be asked such a ridiculous question. We have made numerous attempts to contact them prior and since then by e mail and telephone and letter , demanding our money back. All have been ignored.
We have raised the matter with ABTA who have been no help whatsoever and have achieved nothing.
Barrhead Travel is a total disgrace and should be avoided at all costs. We deeply regret using them and never will again . They have made already difficult times worse for people , with the added stress of trying to get money refunded.
From choice I would give them NO stars at all , but in order to write this review one is the minimum I can give them. Zero would be a true rating.
4 years ago
Barrhead Travel has a
3.3
average rating
from
489
reviews
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