Booked Cunard cruise From Cape Town to UK for April - Covid got in the way and we decided on cash refund rather than Cunard credit. Barrhead were always good in the past but this time..........disgraceful. Understandably hard to contact back in March but have never improved or been proactive in the slightest. After a tense exchange of emails and one telephone call they have gone silent since about May and my refund never happened. They were reluctant to allow refund and even said when Cunard pays them they have to give me credit voucher...........outrageous? They went on to say Barrhead are more solvent than Cunard and a voucher is best.........really stupid? I was then told a refund might be possible but only in July - well it’s September now Barrhead and still nothing from you - thought you might have gone out of business - you will soon if everyone like me withdraws our business! I referred matter to Amex and they refunded me in 2 days - they are now chasing Barrhead for the cash - a useful route that I hadn’t expected to work but it has. I am awaiting some news from Barrhead and an apology.......fat chance! Ignore this company if you want a smooth experience in a crisis - others are managing to maintain customer confidence and loyalty but this lot deserve to die!