Like many other people it would seem, Barrhead just don't like communicating with their customers: even those that have used them for years in the name of loyalty. Booked a holiday for July and only found out it was cancelled because we phoned them to check. We were told the refund would take up to 12 weeks and at 14 we're still waiting. We've had to chase every step of the way. There was a problem processing the cancellation, TUI haven't given us the money back yet, thank you for your patience etc. The only decent correspondence is with their Twitter page and unfortunately they are powerless to provide actual help. I just want what I'm owed and no more lies Barrhead. Couldn't with any conscience ever recommend them to anyone ever again.