After three months of intense pain and 7 years of trying to resolve the issue, I finally get an unltrasound scan! That was the highlight. NO response after TEN days - I'm supposed to be on a '2ww' - two week pathway; it took them two weeks to send the bloody letters! Then another two weeks to organise the scan. Now i am waiting again...no one gives a sh*t and clearly these doctors have no training in customer service. I have tried to email my GP and the hospital - they both deny trying to contact me. A large part of the issue is the 'private number' rubbish that all these NHS outlets use; no way to know who called, or call them back. Of course someone who did call let it go to answer machine, but left NO message; how helpful! You've wasted my time and money, but with NO infomation update. You did stiff me for £3 parking at the hospital - well done. Perhaps you could put that money towards customer service training for your doctors..