We had a little issue with the fresh perishables hamper being delivered and not receiving any notification that the delivery had been made, so the hamper sat for 5 days unrefrigerated at the company reception. Ciséain Go Leor were good enough to replace the perished items free of charge, and to make changes to their notification procedure so that such instances could be avoided for their customers in the future. I think the way that they dealt with this was very honorable and decent, even if it did take several emails and phone calls before I could adequately explain the situation to someone who was able to address the situation. The feedback I received about the hamper by the recipient was 100% positive - they were very impressed with the hamper and commented on the high quality and quantity of items in the hamper - not just an ordinary hamper! I was very pleased that the hamper was well received and enjoyed, and ultimately I think this is a very good company with high-quality hampers that are sure to please. I will purchase again, and recommend this company and product to anyone looking for an upmarket hamper to send.