While I have previously had great experience with your company, my recent order was a mess. I placed the order but then my boss decided to go a different route. I connected with the online chat and was told to respond to the order confirmation that I needed to cancel the order. I did that...3 times. I tried to call but no one answered the phone. I kept getting notices that the order was going to be delivered...and again I tried contacting you to cancel the order. No one responded. When the order was delivered, finally someone contacted me and said it was too hard to cancel an order. They were rude and tried getting us to pay 1/2 of the cost. I said no and they responded back with a very rude response. They pushed the charge through on my boss's credit card.