Bathroom suite ordered, toilet cistern damaged, bath empire replaced after a struggle with the wrong item. Staff rude and unapologetic. Even thought they agreed that the cistern supplied would not fit toilet. Toilet had to be returned as BE would not help by sending an urgent replacement. Had to give up and buy a toilet elsewhere. Very upset that we paid £45.00 carriage when we still had to go out and buy another toilet and various other missing bits like screws. This charge really should be refunded but talking to their customer service is like verbal tennis. Horrible people.