AVOID! Now renamed as "SOAK.COM",still AVOID, AVOID, AVOID! I purchased a basin wall hung unit just over a year ago, it started crack on the side walls and drawers recently. I emailed them with pictures asking nicely for a replacement since it's under "10 year warranty", but I was rudely told that the cracks are caused by "water damage"... I drove me nuts as "It's a basin and its in contact with water everyday!!!" We use it just like everyone else... The conclusion is - "10 year warranty" is just a sales trick, it never existed. They're just interested in getting your money and run, just like they changed their name from BATH EMPIRE to SOAK.COM The truth is that they can run but they can't hide, so avoid buying anything from them as they will change their name again soon!