Products not delivered when they should have been. Called several times to get it sorted messages not passed to Rebecca. Eventually got 15% refund for inconvenience caused. Three days later concealed cistern broke they were more interested in getting a photo and expected my client to wait 4 days for a replacement with no toilet working in the house. Emailed them Sun 04/09/2016 with the photo and a copy of the invoice for a new cistern I had to buy for my customer so she could use her toilet, plus copy of the invoice for the replacement as I want this refunded.They replied saying they will respond within 48 hrs emailed them again today and got same message back. Their customer service is disgusting I would advise people to go elsewhere.