We purchased a bathroom cabinet which we collected and upon opening I discovered the item was faulty. When i called to get a simple replacement, they said they cant as the item may have possibly been damaged by myself when i collected. the item was packaged in 2 boxes (1 inside the other and lots of polystyrene) and so would be near impossible for me to damage when transporting home less than 1 mile away. They said i should have opened the box before i left site to check everything was ok. i bought the product in good faith that it would be in perfect working order and shouldnt need to open before i leave site- no other company does this, so why soak does im not sure (or maybe all their items are of very poor quality). getting the faulty item replaced is near impossible and the customer service is absolutely awful. any customers trying to purchase from here PLEASE PLEASE PLEASE DO NOT BUY FROM HERE (even if you have to pay more go somewhere else). The company and their products are truly the worst i have experienced, and trust me i have experienced bad places before (even taking one to court). We have now sent a recorded delivery letter and awaiting a response. i will say this once more DO NOT BUY FROM THIS COMPANY. TOTALLY AND UTTERLY GHASTLY CUSTOMER SERVICE AND POOR QUALITY PRODUCTS!!!!!!!!!!