P-Shaped bath suite ordered with an additional end panel paid for...The suite arrived without the end panel! I telephoned them, they sent one out to me, it is mismatched to the side panel and the instructions make it clear that there should be a plinth to make it fit. I called them only to be told to ignore the instructions, if i do the end panel doesnt fit and besides which it still looks wildly different to the side panel. The instructions for fitting the bath are also worthy of complaint, so brief that it needs considerable time and thought to avoid problems and I'm a professional plumber. The helpline staff seem helpful enough but being told to ignore the manufacturers instructions because a part is missing is not the right thing to do. More work and more expense just trying to get it all to look right. I wouldn't buy anything from this company again if it was the zombie apocoplyse and they were selling the last tin of food.