SOAK.COM They tried to deliver on TWO occasions before my requested date. When arrived main vanity unit was missing. I foned and they said NOT IN STOCK!! I had to wait 1MONTH. Very bad attitude from customer service advisor. 1 hour later IT ARRIVED in a separate van. In less than 3 weeks water had penetrated the vanity unit and was swollen and cracked. I sent pics and requested replacement and refitting costs. 3 days later STILL NO REPLY. Foned them again. Agreed to replace but was told. "THERES NO WAY WERE PAYING FOR REFITTING" Then this morning I received an email stating; OUR TERMS AND CODITIONS DO NOT INCLUDE REFITTING. HERE IS THE RELEVENT SECTION. REPLACEMENT OF PRODUCTS & PARTS Should you require a replacement item or part(s), we will require a photograph of the damaged/faulty item highlighting the problem where possible to be forwarded to our Aftersales department via the following email address aftersales@soak.com. A response will normally be issued to you within 48 working hours. When a replacement item is removed and an additional cost is incurred by your professional fitter, we may ask for comparison quotations before work commences and we consider reimbursements of any costs. Any replacement products/part(s) that are despatched to destinations outside of mainland UK may incur additional delivery charges. I am now awaiting a reply to my email. THIS BUSINESS NEEDS TO CLOSE DOWN. STAY WELL AWAY FROM THEM