Where to start? Trying to exchange a product with this company is impossible. They delivered the wrong bath size - supplying a 1600mm bath and 1700mm bath side, as the project had been delayed because of building complications it was out of the 14 day returns policy, naively and not fully realising my consumer rights I went to B&Q to buy another bath. The hinges to secure the toilet to the floor were missing - again I went to B&Q to buy some and finally the soft close fixings for the toilet seat were missing and having rung Bath Empire it took 5 days for them to arrive. Would not recommend or use this company again! -Terrible service and significantly more expensive for me than I budgeted for. Also check out the returns policy below: •In the event that there is a problem with the goods, please contact us within 7 days of receiving the product. •Depending on the reason for return, a restocking fee of up to 30% may be charged. •BathEmpire.com is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing by a member of BathEmpire.com staff. •This does not effect your statuatory rights. I recieved this on the electronic copy of the invoice that I had to request 1 month after receipt of goods