Total scum. They pretended wall hung toilet and frame are in stock and sent only frame after taken whole amount through Paypal. Operator rude to say 'you have to order something else' to my partner and lied that they e-mailed me to inform that the toilet is not in stock until Aug. Useless female operator who originally had confirmed both items are ready and shipped together upset when I called the company scum but look at eBay they are still listing the item with saying 'more than 10 available' 'despatch in 1 day'. They organised courier for returning item but I have to wait 'all day' and how many times the rude male operator repeated 'we refund fully IF THE ITEM IS NOT DAMAGED'? I send the item back as is however I am quite sure they try not to refund with using any excuse. In fact they won't refund postage even it was totally their fault. Such old fashioned scum, poor company running with stealing money from customers with this way