AVOID AT ALL COSTS - THIS COMPANY IS A SCAM! I ordered and paid for Shower Wall panels on 03/07 with an expected delivery of 6 weeks. At the time reviews for the company seemed find and BOD Leeds were contactable. After 5 weeks I messaged for any updates and was told they were on track and coming soon. I continued to message for any updates on a regular basis and the answers were always vague and involved having to contact the distributers and get back to me. It was always me chasing with no proactive updates on delivery. At one stage there was something about a panel being faulty but nothing specific. On 27/09 I rang the manufacturers who told me they had not been experiencing any delays and all orders were up to date! I chased BOD again for an answer. On 07/10 I managed to speak to Catherine at BOD Leeds who was still unable to give me a delivery date or timescale, I asked for a refund and she agreed. After continual chasing for news about this refund I was told on 07/11 that the Accounts department would shortly process my refund. I chased for dates then was told the refund was processed on 10/11 and to allow 11 working days for the money to reach my bank account. I have been chasing every since and still no refund…. I finally managed to get through to the Live Chat on 05/12 where they said they were ‘speaking to Accounts and would be as fast as possible’. After waiting on Live Chat for 30mins I messaged to ask if they had heard anything and they immediately switched the Live Chat to offline! Live Chat has been offline ever since… Their phone number is now not available for inbound calls. Emails to their customer services email come back as undeliverable. I have reported this company to Trading Standards and have filed a case with PayPal to try and get my money back. This whole experience has been extremely stressful, time consuming and ultimately has lost me money and caused delays with our build project. ***DO NOT USE THIS COMPANY THEY ARE FRAUDSTERS***