Had our sons party here they did lazer tag at the Newcastle site. The set up the games and the lazer tag was fantastic. The booking and the help I received was also great. We visited the site the weekend before and the staff were lovely so friendly and helpful. On the day of the party most staff were equally helpful and nice unfortunately one member of staff let them down he was rude and very unkind. The manner he spoke to myself and others in my party (adults) was not acceptable. This was a shame for the other members of staff who were nice. When booking the party I was told we would have tables for food. On the day the site was busy which was great to see but left a little bit of a problem for tables for food. Over all it was a great party just a couple of hiccups and that’s the only reason I didn’t give 5stars