Dreadful company, refused my warranty claim on a technicallity. Would have given zero stars if I could. I had the misfortune to buy a property with a Baxi system boiler (a system boiler is the most simple boiler you can get with very few components in it). The boiler is 3 years old this month and the previous occupants didn't have is serviced as it was due just before they moved out. The service is a couple of months overdue now as we hadn't realised it was due and the fan has failed leaving my wife and two small children with no heating or hotware. The fan (and the PCB that drives it) isn't part of the service and therefore the service would have made no difference to the fan failure, however, they gleefully refused a warranty claim on the unit which still has four years of its warranty left. If your in the market for a new boiler my advice would be look elsewhere because if my experience is anything to go by the boilers don't last and the company will try and wiggle out of any warranty claims that they can. Also it took me an hour and half to get through to their helpdesk to be told my warranty wasn't valid, I can only assume this delay is due to the sheer volume of people having to ring up to try and book warranty repairs.