I've had several Baxi boilers in several properties. They've all needed to be rebuilt several times with some very expensive parts needed replacing. Baxi's own breakdown service is very slow, taking up to two weeks and I've even had appointments cancelled without notice after a long wait forcing me into replacing boilers rather than go without heat or hot water despite paying for cover. Some engineers try and tell you that a new boiler is required even before looking at the boiler, they're as much sales men as engineers, they're paid to be so. Generally, my 15 years experience tells me never to touch this brand again. Its false economy on many levels.