Had a Baxi Ecoblue 30 installed 2 years ago and it worked a treat. Came with a well- documented 7 year warranty. A week ago it had an ignition fault, OK these things happen. My plumber diagnosed a stuck gas valve. Went on line and filled out the 'Boiler Warranty Claim' form. Web site has a number of glitches - asks for a 14 digit serial number, actually it's 17. Pull-down fault selection doesn't work, etc. In other words it needs re-design! (doesn't anyone test these things?). Baxi did call back that evening left a message - we did NOT have warranty cover, the serial number was wrong and would we like extended Warranty cover? (how did they conclude we didn't have warranty cover if the serial number was wrong). I re-did the website form. Then another call that was so quiet we could NOT hear it. The earlier call suggested calling a help line. First attempt, 2 hours waiting on the line. Second attempt 1 3.4 hours waiting. Appalling Muzak by the way! Frustrated, I've asked my plumber to come an fix it anyway, it's worth it to get it working rather than Baxi's 'Warranty'!! Great Boiler that was reliable - RUINED by Baxi's attempts to provide a warranty repair service!! Good example of how to trash your image.......