Paid for an annual service which wasn’t done on the first scheduled visit back in October, it was rescheduled for today 14th December. No one turned up. I called Baxi who said that the appointment was scheduled but no engineer had been assigned to it!! They cannot book me for a service until late January 2022 now! This means that I have paid £96 for my 2021 service I’ve never had and which is a requirement for the validity of my warranty. Due to their error, I am now out of warranty. Spent an hour and a half waiting to get through to customer relations on the phone but no one answering.