I’ve just spoken with a rather facetious young lady at Legal and General named Paige! I had a Baxi boiler plan and was due the service today. As like ever other review the engineer pulled up had trouble parking although a space had been allocated for him and drove off. He had the audacity to then ring call from my driveway for three rings and when I answered he hung up and drove off. Chased Baxi three times and they said they would need to re book as he wouldn’t respond to their calls. I was advised that they would have to rebook for another day! I asked for a refund and was transferred to Legal and General on to be informed that I have been miss sold too and that the information given regarding the plan was miss-representation. Paige advised me that it was the radiators that I was paying the plan for as the boiler was already covered under the warranty? When I asked for a refund regarding the £90 that I had paid towards the service aspect she laughed me out of town. She kept using a very patronising tone stating that it’s in the small print. I will never use BAXI or LEGAL AND GENERAL EVER AGAIN!!