En engineer can to my property on Monday and said my boiler was fixed. Without 10 minutes of him leaving the issue I had with my boiler continued I call straight away and they said he couldn’t return to my property as he had gone to the next customer. The next space they had for another engineer to come out was the Wednesday, I waited in all day that Wednesday called at half past 3 to see if someone was still coming and the women placed me on hold spoke to the engineer who’s run I was on and he confirmed he’ll be with me before 6pm. 5:40 I phoned back and spoke to a man who said I’m not even booked to see anyone today!! I reassured him I had spoken to someone earlier that day and they spoke to the engineer themselves he said he’s not sure who the women spoke to because no one is booked to visit me! He was the most rude, unhelpful person I have ever spoken to! I obviously complained as by this point I was fed up of you company messing me around as I have two young children in my property with no heating or hot water for five days! He then proceeded to say his shift was finishing at 6pm so he’s not listening to this and ended the call on me! I have never recieved customer service as poor as this company in all my life. If I ever need a boiler again or anyone else I know I will 100% not be recommending Baxi at all as the customer service is appalling! Never have I had the phone put down on me by a member of staff because it was coming to the end of his shift. Absolutely appalling! It was only that I got my plumber to give this company a call and complain himself as he is an Baxi supplier that they finally came out on Thursday. Funny that they couldn’t help me because I don’t make them money but when a plumber that fits their boiler calls to complain something gets done! Shocking!!