I cannot express how utterly disappointed and frustrated I am with my experience with Baxi and their boiler. The nightmare began when my under-5-year-old Baxi boiler started displaying a fault code that supposedly only a Baxi engineer can fix, at the absurd cost of £360.60! This alone should have raised a huge red flag about the quality and reliability of their products. Reluctantly, I decided to book a Baxi engineer visit online, hoping that their so-called "specialists" would be able to resolve the issue promptly. However, my optimism was quickly shattered when I discovered that there was no booking made at all! It is shocking that a company this big can mess up such a fundamental aspect of their service. To make matters worse, when I explained that there were vulnerable people in my household who were left without heating or hot water, their response was cold and unempathetic. The best they could offer was a next-day appointment.. This lack of concern for their customers' well-being is downright appalling. Since the installation of the Baxi boiler, it has been nothing but a constant source of trouble. Countless issues have arisen, causing inconvenience and discomfort for my family. It is clear that their boilers are of poor quality, and their supposed warranty is nothing more than a marketing gimmick to entice customers into purchasing their subpar products. Considering the exorbitant repair costs and the extremely unreliable service, I have had enough. I have decided to cut my losses and replace this nightmarish Baxi boiler with a product from a reputable and higher-quality manufacturer. I refuse to waste any more time and money dealing with a company that clearly cares more about profits than their customers' well-being. My advice to anyone considering a Baxi boiler is simple: steer clear! Don't be lured in by their lower prices, as you will undoubtedly end up regretting it in the long run. Go with a trusted brand that values its customers and stands behind their products.