Baxi made my life difficult. It took a few visits before fixing my problem while it was under guarantee. Eventually fixed but the engineer didn't tighten a nut properly, causing my kitchen to flood. They wouldn't attend for four day's, said they don't have emergency call outs. The phone number for emergencies on line is not theirs?. It then took nearly a year, after accepting liability, to honour my their mistake. They refused to talk to me and insurance companies, dragging their heels. I had a huge fight before getting my kitchen repaired. Customer service didn't know how to help to turn off the water during the flooding. I explained my son's ill health and the importance of both hygiene and the need for water but they weren't interested. I had many visits to c.a.b before resolving this issue. Half of my kitchen was out of use during this period. The boiler's and the company are not worth the cost