I arranged to have my baxi boiler service on the 9th May with Tracy, due to the property not being occupied and a 2hr drive away I contacted them the day before to confirm and was informed it was. Needless to say no engineer attended and they did not let me know that he wouldn't be attending. I then foolishly decided to give them a second change and another visit was arranged for the 24th July this time with Sharon Dickinson. On the 18th I emailed requesting confirmation of attendance, which Sharon confirmed on the 20th, I then rung in on the 23rd and once again had confirmation of attendance from Sharon. Come the 24th with no engineer I called in the afternoon to ask what was happening. I first got Tracy in customer services who said there was no engineer visit showing for my property today and that Sharon Dickinson can't book engineers in. I then called again and got a gentleman who said it was showing on his system that the visit was cancelled this morning at 7.45 - but could not explain why I hadn't been informed. I then asked to speak to a manager - and I'm still waiting for the manger to contact me. I am also waiting for them to return the money they demanded I pay in May . Baxi do not give a dam about their customers and therefore I would urge you not to buy their products since you will receive no support once they have your money. They are a total farce and haven't got a clue how to operate.