I have a baxi 400 boiler, it's been serviced regularly and still under warranty. I had a issue with my boiler so contacted baxi who sent a engineer out to take a look. My boiler is situated in my kitchen attic space so the engineer could not look at it due to health and safety reasons,which I totally understand if that is company policy. The engineer informed me that he would order the parts for me and they would be delivered to my address. One week later, no parts, no heating, no hot water. And no joy from the call centre. Overall a completely unprofessional service by all involved. The calm centre were ringing back within the hour. 24hours later no call back, no parts no explanation. Well played Baxi you have completely had my eyes out here by doing very little to help. And after all under warranty. (Worthless warranty cover). AVOID,AVOID, AVOID at all costs.