Howdy. I found the process of buying my coilovers to be not straightforward and a bit problematic. I visited the BC website where I was directed to a dealer, Just Jap. When placing my order the agent informed me that was a "special" order and directed me back to BC. On the phone he walked me through to the Custom Coilovers section where at that time I filled in the necessary fields specifying 7 and 6 kg springs and then continued to complete and pay for the order. All good, I thought. As a special, custom, order it was delivered very promptly. Upon inspection I found that it was not what I had ordered but had the standard springs. I contacted JJ and was told that something [ I had done] had gone wrong and that I was stuck with them. I then had to buy more springs to remedy my situation. I now have springs I dont need or want. A waste resources, energy and my money. This could have been avoided had your agent simply taken my order and placed it. What are they for?