After numerous emails and photos Bdazzled promised to alter strap on watch before purchase and delivery. Watch arrived NOT altered. I emailed several times regarding this and Bdazzled have NOT returned emails. Rang head office numerous times no answer. Telephones shop and extremely impolitely said they were unable to help although the watch was purchased from that shop in Glasgow. I would not went ahead with purchase if Bdazzled HAD NOT guaranteed ceramic watch strap would be altered prior to despatch. Not many jewellers alter ceramic strap in my area and those who do charge £20.00. This is why I asked if this could be altered prior to purchase as I already own this watch and knew extra cost involved for alteration. Bdazzled promised to alter free of charge before purchase and despatch. Once they have your money promised are promptly forgotten. Poor customer service and would not recommend this company. Do not reply to emails when you have a problem and no help what so ever contacting shop where watch was purchased. Required this watch for my daughters birthday as she admired mine and requested alterations so it was ready to wear. EXTREMELY disappointed with service. Yet to receive response from them after numerous emails!!!!!!!!