The engine was delivered damaged and pictures were sent to Mae in shipping. Our conversation was if the casing is not damaged it should be fine. Had my mechanic look at the old motor and it would not turn over. Therefore I purchased one from BDX for $799 and $56.34 for shipping. My mechanic removed the old motor and installed the new one and wired it up to only have the motor turn over but not fire up. They changed the spark plug wire and spark plugs twice with no different result. At that time we contacted Doug in your service department to discuss how to proceed forward and he tried troubleshooting the issues with no success. At that point, I decided to have my mechanic open the old motor up to find out why it stopped running. We found the belt inside gave out and we replaced it and it worked. At that point, we had to take the new motor that was not working out and install the old motor back wired it up and it started. Contact Doug and asked about returning the nonrunning motor and he said I need to talk to Mae. I was told by Mae there would be a 20% restocking fee and I argued this was not my fault that I would send the defective product back and that they test it via phone with me to prove it was shipped to me in running condition. They were unable to get the motor running either and it was decided to not charge the restocking fee. When I asked about the additional cost I incurred to ship the motor back $128.46 and the additional labor of $200 to take the new motor back out and install the old one again which was not my fault on my end but BDX for sending me a faulty motor. Plus the $56.34 I paid to have a nonrunning motor shipped to me. Had the motor worked we would not be having this conversation and this transaction costing me money to deal with a faulty motor. I was told those expenses would not be covered because they could have fixed it over the phone. We already tried this and it failed. Plus why should my mechanic troubleshoot a motor that should have been tested on the BDX end? Should I pay extra to my mechanic for taking the time to correct your issue? I think not. I'm asking to be reimbursed for the shipping and labor that I paid out for something that was not my fault in any way but to patronize BDX and be inconvenienced in the process. Do the right business decision and fix your mistake. I was also told by Mae that they would figure out what is wrong with the motor and end up shipping it to another customer who will not know the history behind the motor. How do I know I wasn't that customer getting the faulty motor from a prior customer? Make this right. I can be reached at 1-317-909-6459 before I proceed with further action. Sincerely Craig A. Brunkhart