2 weeks ago I ruptured my achilles tendon, after doing lots of research on the injury I came across this product ! The reviews were good, I found approximately 80% of users were satisfied with the iWalk. I called the supplier 'Peglegs UK' and asked them about there returns policy, I received a call back from a gentlemen who I found to be rather rude. My question was genuine as I didn't want to be in the 20% and find I couldn't use the iWalk and not have the opportunity to return the unit. Apparently you have 15 days which I thought to be fair despite the representatives attitude on the call. I ordered a unit and it arrived the next day. It changed my 'injured' life ! However, I suspect I didn't get a brand new one no one had used, the foam looked like someone had been on it for a few days and I had a few scratches to the frame which left me feeling a little disappointed especially after the call from the guy who stated if you return you must return in tidy state so we can sell it on. You should probably make your customers aware your units may have possibly been used / tried by another. I could cook, help with the children and do the day to day stuff. It also allowed me to have a good time on holiday, I walked all over Centre Parcs and now preparing to hit Bulguria in a couple of weeks. It's really helped with the tasks of day to day life and relieved the burden on my wife should I have continued with the cumbersome crutches. Expect lots of stares and confused faces, the public are not ready for this product, I had a few nice folk ask about the unit which I was happy to explain. The only other thing I'd mention is the knee pain you may experience if you're on the iWalk for a long period, it can be uncomfortable and leave you feeling sore and thats not down to the padding it's the position of your knee and the weight bearing down into that point of your body. I'd highly recommend this product, just don't ask about the returns policy ! :)