I received an email on 15th April to say that items had been despatched. When I put in the tracking number, it wasn't recognised. I contacted seller who advised that Royal Mail were taking up to 9 working days to deliver. I've tried tracking number again today 23rd April only to discover that seller has despatched to Royal Mail on 17th April - it's not even arrived with Royal Mail yet. These items were for my mum who is on her own and is in the vulnerable group due to COVID 19 and cannot leave the house. I've ordered other items through other sites which have arrived within a few days of order. This timescale is unacceptable.