I ordered an item in APRIL 2018, that just never made it to me - the shipping details were VERY unclear as to exactly what happened. So, I asked for it to be sent again - it never made it to me a second time. So I inquired AGAIN. I was just told that because I didn't inquire for a 3rd time about my order I placed in APRIL 2018 (It's October!!), within 40 days (I inquired on day 41), they are offering no refund and no replacement?!?! Wow - that is the worst customer service I have ever had - and they blatantly ripped me off!!!!!!! Horrible company to order from.