I ordered the Twelve Days of Christmas for my granddaughter, and it arrived this morning. The communication from Beauty Expert has been first class from the moment I placed my order, letting me know when the item was being dispatched, with which courier, when it would be delivered, etc. The box looks amazing, I haven't undone any of the individual items in the little drawers inside, as they are so prettily wrapped in tissue paper, but I will be back after Christmas to do another review on the contents. I would recommend this company without any hesitation. Thank you, Beauty Expert!