Bought a sapphire and a diamond ring for my wife for our 45th anniversary and took it back after 2 weeks because the claws on the ring were pulling threads from whatever my wife wore. She ruined at least 4 dresses. Took the ring back to the store in Bracknell, Lexicon, not for refund but to get it sorted and the gentleman, who served me was so arrogant and simply refused to do anything about the ring. When I persisted he said take it to a private jeweller to get it repaired. This service is disgraceful, the staff are all over you when they want to sell you the product but when anything goes wrong, they are so rude and arrogant. Will never shop there again. I’m in my seventies and have never had any jeweller behave like this, would advise people to think twice before shopping there again.