I purchased a Gucci g frame watch at the Trafford Centre branch on 09/05, for £1260. Upon checking it at home noticed it had several scratches on the side. I called the store 1st thing on Friday who apologised and stated I could return it to Bolton for a refund. The Manager at Bolton store refused to accept the watch back in stock and after a call to Angie at Trafford centre branch I was advised to wait till 6pm after she had investigated. I got a call to say it was not within their policy to accept a to return in that condition. Even though they sold it to me in that condition. When I asked if she had spoken to the sales assistant who had sold it to me, she stated she had not and could Not answer my question regarding her “investigation!”. I suggested she spoke to her sales assistant first TBH it shouldn’t be my place to tell a store manager how to investigate a matter! Ridiculous state of affairs, happy to sell a watch in such a dreadful condition they won’t accept it back. Managers stating “investigations” performed when responsible staff aren’t even asked about the sale. A response from a senior manager would be appreciated Date of experience: 11 May 2024