I wasnt going to actually complain about your service But now I will On a recent visit to your store in Oldham My previous visit was August /September Was served exceptionally well Everything was perfect Shown me everything sat me down made me feel really welcome Please note I expected the same service today but did not get this from fern On the 18th October Served by fern I was requesting to look at your mens boss items She asked which ones and brought some out But I wanted to see more she said I cannot bring them all out And to be honest it was a matter of a couple of trays After waiting about for her to show me Then actually choosing Then I decided I wanted earring to match Which she tried to show me from the side of the inside window door Then I chose Then still left stood there waiting I rather expected to be sat down in the seating area like I did last time But no she offered nothing of that at all Maybe she thought at first I was not going to buy and I just wanted to look Only she can answer that Anyway Further to a phone call of my son this morning on his birthday He said Mum I just won’t wear them So I told him to go back for a refund As he did today. Around. 1-15 They said they could not refund because they had no cash Told him that Stockport had money available and for him to go there which he refused Then she accused him of being aggressive Still refusing to give refund Because of the cash situation Then after some length of time She found £160 in notes and £1 coins the rest If she knew she had that cash in the first place Why oh why did she make such a atmosphere in the shop And trying to turn it all around on my son I don’t know the ladies name as the refund receipt was in ferns name but I’m sure my son said it was not her I personally have bought from you over the years After this I’m considering taking my custom elsewhere And to actually send me the refund receipt Was actually appalling. Service from Yourselves Because say he didn’t want to tell me it was not he’s thing And how hurt I would have been I would love to hear what your staff. Have to say on both matters Not a happy customer Copy of my email with no reply