If there was an option for a minus I would be giving them a negative score. I left my engagement ring with the Hull store on 20th October. All I wanted was a quote on a resize. I was informed the manufacturer was the only one who could provide this. I left my ring with them. What I was never informed if was my ring would go to head office and head office would be sending it abroad. Head office also sent it off with a note for a reset as an adjustment was not possible. Something the store told me ONLY the manufacturer could determine. My ring went 'missing' in transit and customer service was beyond poor. To the point where I contacted the CEO, who fobbed me back off to customer service. I even wrote to all the directors where I finally received a poorly written 1 page letter with barely even an apology; but defending Beaverbrooks on this matter. Having to wait weeks for a new ring and pathetic offers of compensation does not leave a customer feeling very happy. My own engagement ring is lost forever, I now have a replacement I do not want and was told I was out of refund policy!! Shocking doesn't even come close to the service received. Beaverbrooks finally said I can have a refund on the ring and what works out as around 27% compensation for the hassle. After months of customer service hell this is simply not good enough. But by law a replcamanet is all they need to do.....clearly this company do the minimum and are happy to lose a customer and one of the most sentimental pieces of jewellery they will ever have! Will never shop here or recommend them again!