DISRESPECTFUL DISHONEST & DISGRACEFUL You may wish to read before engaging with Beck Evans to purchase a car. Do not be fooled or comforted by the FCA status they claim to hold. They are not part of the Motor Ombudsman as they claim on their website. They have no complaints process to follow. They have been reported to Trading Standards for their behaviours. It has taken me 3 months of pure pain to fight to have my £1000 deposit returned with a final ultimatum of going to Court.. I have engaged with my bank, the Halifax, Citizens Advice, Mastercard, Motor Ombudsman, Financial Ombudsman, who have all been amazing. I have on the evening of Thursday 6 April 2023 received a refund of my £1,000, exactly three months later. The deposit was placed against a blue Porsche Macan. The car was damaged while getting a service at Porsche Tonbridge prior to purchasing. I rejected the car immediately giving Beck Evans notice prior to the service being carried out. Beck Evans admitted it had been hit but refused to return the deposit stating I had entered into a contract verbally and the deposit was non-refundable. They have accused me of being threatening which is untrue; all communications were made professionally by email. They repeatedly ignored all emails, eventually made an offer of £608 refund stating I needed to pay for the Porsche service. Still no communication, by bank engaged and assisted with the legal position and refunded the £250 paid on my Mastercard. Final advice and assistance from the Citizens Advice was to formally log a County Court Judgement against Beck Evans, as all the paperwork clearly evidenced an undoubted position. With a final letter with a threat of Court, I sudden get a request for my bank details. I have attached emails for clarity so one can see the lengths I have to go to to get my deposit back. They evidence a DISRESPECTFUL, DISHONEST & DISGRACEFUL company.