Where do I begin with Beck Evans. Purchased a Range Rover Sport end of November and was told car was ready to collect on 1 Dec. Spoken to Rob and even booked train tickets, as I was coming from West Yorks. On 30 Nov I was sent a video of vehicle and showed battery fault with key. He later called as I was told the vehicle actually has a fault with the key and as a result cannot collect car on 1 Dec. The car needed to be booked into Land Rover. An email on December 2nd indicated a booking for December 11th, but this information was contradicted on December 5th when we were informed that the car would go to Land Rover on December 7th, with a potential collection on December 8th, even as late as 9 p.m. On December 8th, after waiting for confirmation plans for potential collection, we were left in the dark. After following up, Mr. Sharman advised that the car would not be seen until the afternoon, rendering collection on that day unviable. Subsequent attempts to reach Beck Evans on December 11th were fruitless, with no response to 6 calls/emails, including attempts to contact Rob Sharman and Ben Marle (sales manager). On December 12th, after 5 p.m., I received a call indicating that the car would be ready on December 14th, for a pick-up on December 15th. The situation escalated on December 19th when Ben Marle from Beck Evans informed us that the required parts for the car repair could not be ordered. This contradicted previous information, causing further frustration. We then felt we needed to address the issue with the director, Sam Evans. On December 20th, this proved to be equally disheartening. Sam Evans failed to provide concrete information about the car's readiness, displayed a dismissive attitude towards our concerns, and abruptly ended the call with a discourteous tone. Furthermore, on the same day, when we contacted the garage (Land Rover Canterbury) directly, we discovered that the required parts had been ordered six days ago, undermining the information provided by Beck Evan's with a potential to have car repaired by new years. The entire ordeal has been characterised by a lack of transparency, miscommunication, and a dismissive attitude towards customer concerns. The director's abrupt decision to cancel the sale without considering our rights to have the car repaired is unacceptable. We felt the failure to undertake a thorough due diligence check of the vehicle prior to sale has been a significant contributing factor to the issues faced and this led Beck Evan's not selling the vehicle due to the loss they faced ordering new keys and a new modular from LR. In summary, the customer service at Beck Evan's has been shockingly poor, marked by a failure to fulfill promises, lack of accountability, and an overall disregard for customer satisfaction. I strongly CAUTION potential customers to thoroughly reconsider before engaging with this dealership.