Not really satisfied.
1. Traded in my car on mid month and did not settle my car until end of the month which left me overdraft. Called them and find out what happened, they said they paid it off my car and will call me back. Never call me back and I end up call up by myself to resolve the situation.
2. On the day arrived to collect my car, car wasn't ready at the time I agreeded and kept me waiting for nearly 2 hours. If you can't get it done by the time we agreed, then just don't over promise and under deliver.
3. They changed 2 new tyres which was great. However they didn't do the wheel alignment and wheel balance after they changed which left the steering not straight up. I have to took it to Mercedes to get it fix and of course it cost me money. Also they didn't do a full inspection or health check when they prepare my car. After 2 days I took the car, the break started come up noises when I pressed the peddle and now is even bigger noises. If they checked it they should of noticed break pad due to be changed. Or they might noticed it but just can't be bother to spend money on it as they knew that break pad was not covered by the warranty they offered me.
Overall it was an unsatisfied experience especially after sales service.
7 years ago
BECK EVANS has a
4.9
average rating
from
5,157
reviews
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