We were disappointed with the customer service we received today; we went to the Sidcup showroom yesterday and made a 1pm appointment for today to view the car we was intersted in buying. We received a call as we were on our way saying they had difficulty getting a part exchange price for our car (bexleyAudi had given us a £3000 offer previously ) We then waited for the car, the salesman walked past us without saying a word; a friendly guy who works for them when they are busy got the keys and we looked over the car this guy then told us as they could not do a part exchange we could not test drive the car.I asked if I could make an offer as they would not accept my car in part exchange . I was told no. We left feeling disappointed with the way we was treated.