I can't believe this company is allowed to trade. The worst customer service I have ever experienced in my life, with examples of failed call backs, lack of caring and are seen happily to do online business but show no accountability in whether or not you receive your order. They continuously blame the courier they use and that the current National pandemic as an excuse to hide behind their repeated failings. I ordered a bed almost 3 weeks ago on the online platform and I was inform it would be delivered within 5 days (brilliant I thought). Friday comes and goes and nothing. Have to wait until the Monday to call the number on their website. Call then on the Monday to be told there was an issue with the courier's (understandable) given the current climate. I was patient and understood and the said they would call the courier and call me straight back with an update, no call happened that day. I called again the next day, totally understanding again that they could be short staffed, working from home and under pressure to get through calls. But again, I was met with they would call the courier and see where it is. No call back happened and I was beginning to think this was more a lack of caring and accountability. I had to call again the next day to be informed the order was coming that night between 1500-1700. This sounded more promising. Again, no delivery so I called the next day and they said the delivery drivers had an issue so it would be with me that night between 1600-1800. Nothing! I began to honestly think this was some type of fraud until later in that week (nearly 2 weeks from order) the bed got delivered. I thought this was the end of the issue, but no, they had only delivered half a bed. I mean how is that even possible??? After speaking to the courier they said they can only deliver what is at the depot, meaning blaming the courier was their easy way out of owning up to poor distribution practices at this business. I called the office again and explained only half a bed was at my property and when would the rest arrive. Again I was met with "let me call the Courier's and see what happened, then I'll call you back within the hour" guess what? That's right no call back. And yes I did ask to stay on hold while they done this, but they said as they're working from home this wasn't possible as they had no 2nd line. I had to accept and trust a company that can sell something and accept money for a product would certainly show good practice and faith in seeing a sale through to completion. This more or less repeated until I sent numerous email to the company with no response (even though you need to email them to arrange a refund and to return goods) and still had no response. I've been left no choice but to speak to Trading Standards as they've failed to deliver a product they not only advertise, but have taken money from a paying customer. Given the current climate, my partner is classed as vulnerable, and also pregnant and we need to sleep in separate rooms, so new bed was essential. We've been really let down by this company and their lack of caring. If they cannot follow through on delivery as I'm sure many business have faced challenges during the country pandemic, then they really need to consider if they are operating within the limits of good business here, to which I would say, no they're not. I would recommend anyone to stay away from this and to hopefully avoid the experience I've had as given the personal circumstances at my home, it has left us in a predicament, both financially and for my partner's health. Trading Standards and Citzens advice have reiterated that it is their duty to chase the courier they choose to use to deliver their goods and not give the cold shoulder to paying customers. If they can't operate to withing the expectations of Trading Standards and the Consumer Rights act (which is still law given the pandemic) then they shouldn't be operating if they're affected that much. My next step is to continue in my case with Trading Standards and look for a refund and the company to come and pick up their incomplete goods they have sold me. Shocking display of customer service, but more disappointed in the lack of care and accountability.