My experience with Bedplanet was great.!! Tanner was very pleasant to work with & quite knowledgeable about the product I was wanting to purchase. He was patient & professional. In addition, I received a discount without haggling. He provided the best price I could find & I spent hours researching, going to stores & camping out on several mattresses. There was no pressure or questionable motives. In my experiences, this is very rare in shopping for mattresses or any other major purchases. Two more things to note 1) I live in Texas, Bedplanet is in Nevada. This was a NON issue. 2) I was approved for financing with another company & tried to complete sale online & the company said I needed to be in person. To complete transactions PLUS there was not an option to put cash towards the sale to reduce the amount financed. I was sooo frustrated. I just gave up exited app with item in cart. Shortly, thereafter? I receive an email NOT a phone call from Tanner @ Bedplanet. The message was something like this: I noticed you see shopping with Bedplanet and had an item I’m your cart. Please let me know if I can be of assistance. Tanner reached out & wanted to help ME, it’s that simple. Great customer service!!! Note: Tanner is not a commissioned sales person. He is a professional that is facilitating the customer getting the merchandise they want. Job well done!!