Since I am still leary of making big purchases on-line, I do a LOT of research. I had been researching mattresses for 3-4 months and kept coming back to bedplanet.com. Even so, I set out to look around locally and price shop for the mattress I was considering. I also wanted to actually lay on the one I was considering to see if I felt it would work out for me. This would be a pricey purchase as I really wanted to get an adjustable base with it and my budget was very tight. I tried out the mattress at a well known mattress chain store and loved it. They were having a sale and offered me a deal to get both the mattress and the adjustable base. I went ahead and put the purchase on layaway to hold the price until our remodel was done and I could take delivery. After the purchase I still kept questioning if I had made the right decision. The adjustable base they offered was very plain and basic and I kept feeling like I could do better. So back to Bed Planet I went to look again. This time I called them and spoke with Richard Bosworth. I can't say enough good about Richard! Besides having a great personality and customer service skills, he worked with me and gave me a really good deal on a combo set, the mattress I wanted AND a much upgraded adjustable base from the one I had on layaway. It was a no brainer. I ordered the combo set from Richard and went back and cancelled my layaway with the local company, which they were not too pleased about. The manager tried his best to talk me out of cancelling (including using a few subtle scare tactics about ordering on-line) and even offered me another discount, because he just couldn't believe I would actually want to purchase a mattress on-line...oh the horror of it! He couldn't comprehend that even with the additional discount he offered, I was still getting a better deal AND an upgraded adjustable base with Bed Planet. Once my purchase was made with bedplanet.com Richard was still there to promptly answer my emails with the few additional questions I had. He was always very pleasant and patient. Everything went as I was told it would, right on schedule. I have nothing negative to say about Bed Planet. This was my largest on-line purchase ever and I have no regrets. I highly recommend them.